Handling difficult people

This course is designed to help you handle all kinds of difficult people. You will learn how to identify the main types of people and how to deal with each of them so you are ready for anything. The objective is to understand what’s going on, remain calm, and get the outcome you want from any interaction you may have, however difficult the other person may be. Over nine days, you will gain skills in understanding and influencing different personality types, modifying your own scripts, handling aggression, fogging, using the best words in difficult situations, and dealing with psychological game players.

   1,439 students completed this course

   96% recommend it to other students

   Teacher: Chris Croft


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96% of students recommend

  “This course not only helped me understand some things I can do better when dealing with difficult people but also showed me I am the difficult person myself sometimes without knowing it.”

  “The course provided good ideas to further consider. I will for sure try some of them.”

  “Got some helpful ideas for dealing with difficult people that I can put to use right away.”


Course plan

Lesson 1. Are They Actually Difficult at All?
Lesson 2. Different Types of People
Lesson 3. How to Deal with Each Type
Lesson 4. Aggressive People
Lesson 5. Criticism
Lesson 6. Fogging
Lesson 7. The Four-Step Process
Lesson 8. Game Players
Lesson 9. Leaving the Past Behind
+ Quiz



Starting tomorrow, you will receive a new lesson straight to your inbox every morning for 9 days. Lessons take just 5 minutes to read, and each course is followed by fun, knowledge-testing quiz.



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  • Format
    One lesson delivered via email daily
  • Duration
    9 days
  • Time
    5 minutes reading a day

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