FREQUENTLY ASKED QUESTIONS

How Highbrow works

Highbrow teaches you something new every day. As you sip your morning coffee and rub the sleep from your eyes, Highbrow delivers a short, 5-minute email lesson to help you learn anything from art and philosophy, to business and personal development.

Lessons are delivered one-at-a-time, for 10 days, and are followed by fun, knowledge-testing quizzes at the end of each course. What’s more, with over 250 courses in the Highbrow catalog, you’ll never run out of new things to learn.

Unfortunately, Highbrow is a one-course-at-a-time deal. We want you to form a productive daily habit, but you shouldn’t tire your brain out. Thus, you can only subscribe to one course at a time.

Your course will start the following morning after you sign up for it. All lessons are delivered at 7AM.

Highbrow will never sell, rent, or share your email address with any third parties. Your email address is currently only shared with our email provider. Your information is shared exclusively for the purpose of delivering our emails, meaning the provider is responsible for getting our email courses to you.

You can also check out our Privacy Policy page.

Sign up for a new course

To start a new course, just choose one of our courses (Keep in mind that you can only subscribe to one course at a time— choose wisely!)

Once you’ve selected a course, click the “Start course” button on the course’s page and fill in your email address.

Your course will begin the following morning.

You can start a new course at any time.

Choose your new course from our catalog.

Then, click the "Start course” button and fill in your email address.

Your current course will be paused and a new course will begin the following day.

Sure! You can cancel your current course by subscribing to a new one.

If you just want to cancel your course, just click “Manage subscription” at the bottom of any email from Highbrow or follow this link. You can resume it at any time by re-subscribing to it.

Sure thing! Just click “Manage subscription” at the bottom of any email from Highbrow or follow this link.

This feature is already a part of our roadmap. But, unfortunately, we don’t have the opportunity to bring it to life right now. But we plan on improving our service’s functionality soon.

Email delivery

First of all, to ensure delivery, please add go@gohighbrow.com to your address book.

Then check your spam folder to make sure that emails didn't get caught in that email black hole. Look for emails from go@gohighbrow.com. If you find them in your spam folder, marking them as “not spam” should solve the problem.

If they are not in your spam folder, chances are our emails are going into your archive, all mail folder, promotions tab, or some other folder. If you find emails from Highbrow there, start by dragging them into your primary tab.

All of our courses are sent automatically, so 99% of the time, you’ll receive all the episodes without a problem. This time, you need to figure out where this episode got lost.

First of all, to ensure delivery, please add go@gohighbrow.com to your address book.

Then check your spam folder to make sure that email didn't get caught in that email black hole. Look for email from go@gohighbrow.com. If you find it in your spam folder, marking it as “not spam” should solve the problem.

If it's not in your spam folder, chances are our email may be going into your archive, all mail folder, promotions tab, or some other folder. If you find an email from Highbrow there, start by dragging it into your primary tab.

We base our sending schedule on your current location. To get that information, we use data sent to us when you open our emails. If you’re a new subscriber, you may need to click on a few Highbrow emails in order for us to gather this data.

However, if you’re still not receiving your emails at 7AM sharp, it’s possible that your computer, router, or internet provider are refusing to share this information.Try opening a few new emails from Highbrow using a different device (such as your smartphone) on a different network (like your 4G connection instead of your home wifi).

Also, be sure to add go@gohighbrow.com to your address book.

If you’ve recently been on the road and your timezone has changed, it may take a couple days for our system to figure out your timezone.

If we can’t get your location data, you’ll still receive your lessons, but at 7AM EST.

Our courses are available only to Highbrow Members. You can get first 3 episodes of each course without a Membership to get a glimpse into how it all works.

You can learn more about a Highbrow Membership here.

Highbrow Membership

You’ll get unlimited access to our entire catalog of 250+ courses created by world renowned experts in productivity, health, personal growth, and more, just for $5/mo (billed annually). Learn more here.

Our 30-day free trial is a great opportunity for new students to try out Highbrow. It automatically switches to a charged subscription at the end of the trial period unless you choose to cancel.

To avoid being charged you need to cancel it before the end of your free trial period.

To see your Membership details, just click “Manage subscription” at the bottom of any email from Highbrow.

Of course! Just click “Manage subscription” at the bottom of any email from Highbrow. There you’ll find your subscription details and a cancellation form.

No cancellation fees and no fiddling around with a complicated billing page either.

You’ll receive an email confirmation that your membership has been canceled successfully within 24 hours.

You can also canсel your membership by simply using this link.

Your account will expire at the end of your current paid period (or the same day if you’re on a free trial).

Yes, go to our Highbrow Teams page to learn more about special pricing and information for your team.

We apologize for any inconvenience but we do not provide refunds for Highbrow Membership payments. If you believe you were charged in error, please contact us here, and we'll see what we can do to help!

Haven't found the answer?

Feel free to e-mail us at go@gohighbrow.com