Confident conflict management

This course is designed to equip you with a deep understanding of what is really driving conflict and how to achieve positive outcomes when dealing with employees, colleagues, managers, or any other people you regularly interact with. Positive relationships and a safe environment are not only essential for your success but equally important for your health and wellbeing. A range of conflicts can easily interrupt all of this. Here is the upside: this course will provide you with well-tested strategies you can learn to apply so that conflicts can be identified, dealt with, and resolved quickly.

   — students completed this course

   — recommend it to other students

   Teacher: Martin Probst


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Course plan

Lesson 1. What Causes Conflict: Introduction
Lesson 2. How We Operate
Lesson 3. How to Identify and Confidently Handle Conflict: Introduction
Lesson 4. What’s in Our Control, What’s Not
Lesson 5. Separating the Person From the Behaviours
Lesson 6. How to Resolve Conflict: Introduction
Lesson 7. Aim for Win-Win
Lesson 8. Structure Conversations
Lesson 9. How to Prevent Conflict: Introduction
Lesson 10. Foster a Positive and Motivating Environment
+ Quiz



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  • Format
    One lesson delivered via email daily
  • Duration
    10 days
  • Time
    5 minutes reading a day

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