Confident conflict management

This course is designed to equip you with a deep understanding of what is really driving conflict and how to achieve positive outcomes when dealing with employees, colleagues, managers, or any other people you regularly interact with. Positive relationships and a safe environment are not only essential for your success but equally important for your health and wellbeing. A range of conflicts can easily interrupt all of this. Here is the upside: this course will provide you with well-tested strategies you can learn to apply so that conflicts can be identified, dealt with, and resolved quickly.

   343 students completed this course

   80% recommend it to other students

   Teacher: Martin Probst


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80% of students recommend

  “This is one of the best Highbrow courses I’ve taken! There was a lot of really good insight and it was just the right amount to digest over 10 days. The lessons have already proved helpful to me and they will influence my thinking and action for a long time to come. Thank you!”

  “This course was very inspirational. I also really enjoy the sharing of free resources.”

  “This course offers a great deal of valuable content along with some proven techniques to deal with conflict.”


Course plan

Lesson 1. What Causes Conflict: Introduction
Lesson 2. How We Operate
Lesson 3. How to Identify and Confidently Handle Conflict: Introduction
Lesson 4. What’s in Our Control, What’s Not
Lesson 5. Separating the Person From the Behaviours
Lesson 6. How to Resolve Conflict: Introduction
Lesson 7. Aim for Win-Win
Lesson 8. Structure Conversations
Lesson 9. How to Prevent Conflict: Introduction
Lesson 10. Foster a Positive and Motivating Environment
+ Quiz



Starting tomorrow, you will receive a new lesson straight to your inbox every morning for 10 days. Lessons take just 5 minutes to read, and each course is followed by fun, knowledge-testing quiz.



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  • Format
    One lesson delivered via email daily
  • Duration
    10 days
  • Time
    5 minutes reading a day

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