Learn from Each Customer
Episode #10 of the course How to serve upset customers by Jeff Toister Welcome…
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The Pre-emptive Acknowledgement
Episode #9 of the course How to serve upset customers by Jeff Toister I’m…
Prevent Unpleasant Surprises
Episode #8 of the course How to serve upset customers by Jeff Toister So…
Recover an Angry Customer
Episode #7 of the course How to serve upset customers by Jeff Toister So…
Handle Abusive Behavior
Episode #6 of the course How to serve upset customers by Jeff Toister Generally,…
Avoid Words That Trigger Customer Anger
Episode #5 of the course How to serve upset customers by Jeff Toister Our…
The Partner Technique
Episode #4 of the course How to serve upset customers by Jeff Toister Can…
De-escalate Tense Situations through Listening
Episode #3 of the course How to serve upset customers by Jeff Toister Yesterday,…
Identify the Fight-or-Flight Instinct
Episode #2 of the course How to serve upset customers by Jeff Toister Welcome…
What Makes Your Customers Angry?
Episode #1 of the course How to serve upset customers by Jeff Toister Hello!…