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Sometimes, it’s really hard for small business owners to wrap their head around support stuff. This course will help you build a step-by-step plan of turning support service into a competitive advantage to increase customer loyalty and improve business processes. You will learn about different support channels, pick up some useful metrics, and grab ready-to-implement scripts for your support agents.
710 students completed this course
89% recommend it to other students
Teacher: Maryna Paryvai
“Great course, gave me lots to think about. Thanks!”
“Amazing tips! Really enjoyed reading it.”
Lesson 1. Why Customer Support Matters and Where to Start
Lesson 2. Pros and Cons of Customer Service Channels
Lesson 3. Knowledge Base—A Wikipedia for Your Business
Lesson 4. Live Chat and Phone Support
Lesson 5. Meaningful Support Emails
Lesson 6. Social Media Support
Lesson 7. Apologies That Win Customers Back
Lesson 8. Thank Your Customers with Style
Lesson 9. Measuring Customer Satisfaction
Lesson 10. Let’s Summarize It—Key Takeaways
Starting tomorrow, you will receive a new lesson straight to your inbox every morning for 10 days. Lessons take just 5 minutes to read, and each course is followed by fun, knowledge-testing quiz.
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