Have you ever had a good idea but weren’t sure what to do next? Do…
Sometimes, it’s really hard for small business owners to wrap their head around support stuff. This course will help you build a step-by-step plan of turning support service into a competitive advantage to increase customer loyalty and improve business processes. You will learn about different support channels, pick up some useful metrics, and grab ready-to-implement scripts for your support agents.
742 students completed this course
89% recommend it to other students
Teacher: Dream Support
“Great course, gave me lots to think about. Thanks!”
“Amazing tips! Really enjoyed reading it.”
Lesson 1. Why Customer Support Matters and Where to Start
Lesson 2. Pros and Cons of Customer Service Channels
Lesson 3. Knowledge Base—A Wikipedia for Your Business
Lesson 4. Live Chat and Phone Support
Lesson 5. Meaningful Support Emails
Lesson 6. Social Media Support
Lesson 7. Apologies That Win Customers Back
Lesson 8. Thank Your Customers with Style
Lesson 9. Measuring Customer Satisfaction
Lesson 10. Let’s Summarize It—Key Takeaways
Starting tomorrow, you will receive a new lesson straight to your inbox every morning for 10 days. Lessons take just 5 minutes to read, and each course is followed by fun, knowledge-testing quiz.
Highbrow teaches you something new every day. As you sip your morning coffee and rub the sleep from your eyes, Highbrow delivers a short, 5-minute email lesson to help you learn anything from art and philosophy, to business and personal development.
Join Highbrow and get unlimited access to our entire catalog of 250+ courses created by world renowned experts. With Highbrow you’ll never run out of new things to learn.
First 30 days are free. Cancel anytime. → Learn more about membership