Dream Support is a customer support partner for growing companies. They hire, train and manage support agents, specializing in SaaS and e-commerce customer service.
One of them, Valentina Grishkevich, has written the course. She’s been working in customer support teams for years and is a keen adept of “do more than they expect” approach.
Dream Support is also providing consulting and supervising services on demand. With this course, we aim to make over-the-top support practices widespread.